Project Coordination in-house offers a seamless service

M&Y Interiors provides a comprehensive service that covers everything from project coordination to the final interior finish. This approach is unique in the industry, allowing M&Y to deliver a seamless end-to-end service for their clients.

Nigel Stanley, one of the Directors of M&Y Interiors, leads the project coordination department, bringing over 20 years of experience. Kerry Luis, who recently joined the team, holds a BA Hons in Interior Architecture and works closely with Nigel to manage projects and provide support to clients.

Why did you start offering this service alongside interior design?

Nigel: The service evolved in response to client requests. Customers were struggling to manage the gap between our design concepts and their contractors, particularly due to time constraints. They asked if we could oversee the project for them, providing a more comprehensive service that would involve coordinating all the items ordered through our design service with their contractors. They needed someone to ensure that products arrived on time and were installed correctly, while also managing the overall finish. It was a natural progression for us as a company, as most of our clients were looking for a one-stop-shop service, from design to completion.

How do you work with contractors, and what benefits does this relationship offer?

Nigel: We are happy to collaborate with our clients’ contractors, though we do have a network of preferred contractors we’ve built strong, long-term relationships with. These contractors are familiar with the high standards we expect, having worked with us on numerous projects. Most of our preferred contractors came to us through client recommendations, which has further strengthened our relationships. This is crucial when we are working on tight deadlines, as trusted contractors are more likely to prioritise us, enabling us to meet deadlines without losing time. I can rely on them to increase the workforce if needed, which helps avoid delays. These strong relationships give us flexibility to adapt to any issues that may arise, such as late deliveries or scheduling problems. I can approach the contractors with confidence, knowing we can adjust the plan if needed and keep the project moving forward.

What are the advantages of using a project coordinator?

Nigel: The main advantage is that having a project coordinator helps the project run more smoothly. We are available 24/7 to answer contractors’ questions and handle any decisions that need to be made. Clients can focus on their daily lives and work without being bombarded by minor issues, which we manage on their behalf. We meet with clients to discuss any important decisions and ensure the project stays on track. The project manager helps avoid any gaps in the process, confirming all details with the client before decisions are made, and keeping costs in check. Contractors will always agree to changes, like moving a socket or repainting a wall, but these alterations can lead to unexpected costs. A project coordinator ensures the client is made aware of any additional costs before proceeding, preventing an inflated final bill. Time is often tight, especially when clients have to move out temporarily for the project. A project coordinator keeps control of the schedule, making sure the project stays on track even if delays occur. This reduces stress for the client and ensures the project is delivered on time and within budget.

Why does it work so well to offer a one-stop-shop service alongside the design team?

Nigel: As part of M&Y Interiors, we work closely with the design team and are involved from the early stages of the design process. We have our own storage facility where we can store items ordered for clients, which allows us to manage the flow of materials. We order everything in advance, ensuring that materials are ready when needed. This eliminates delays because we can supply contractors with the necessary items without waiting for last-minute requests. We ensure everything is prepared, from the first fix to the second fix, so the project proceeds without unnecessary pauses. Even items that aren’t needed until later, like bathroom fixtures, are stored in advance, ready for use when required. By staying ahead of the contractors’ needs, we help the entire process run smoothly and ensure that no time is wasted. This level of preparation enables us to offer a truly seamless service from start to finish.

 

“It was a pleasure working with Nigel, Mandy and Sam of M&Y Interiors.

They fulfilled all of our expectations

They were highly professional and thier attention to detail was amazing. We would highly recommend them”.

Mr and Mrs S
“We couldn’t wait to turn one of our spare rooms into a pretty, designated space for our grandchildren .. it also has an ensuite bathroom which makes bath time much easier and the kids love that they have a special room in our house! We love spending time with them and this is one way to ensure they are as comfortable as possible during their stay with us surrounded by their books and toys ..”Mrs L
When do you get the opportunity to change someone’s life?… To change how they live their life?
Wow 🤩. Thank you so much for turning dream pictures into reality. You are all gifted and I am blessed to have you in my journey.Mrs L
"Our daughters bedroom is just WOW thanks to Mandy, Jo & Nigel, I actually don't think it could be any better! From beginning to the end there was plenty of communication and emails were always answered. The end result is spectacular Lucie LOVED her room. Thanks SO MUCH"!!!Mrs W
"We highly recommend M&Y Interiors. Mandy, Nigel, Jo and the team were fantastic, always available, incredibly hard-working and fun to work with. We really enjoyed working with Mandy and the team. Our lounge and TV room were completely transformed. The attention to detail and creative flair brought a perfect balance of comfort and style. M&Y Interiors came up with innovative ideas that we hadn't remotely contemplated. We were absolutely thrilled with the outcome of both our lounge and TV room. We are instructing M&Y Interiors on a new project which is testament to the high regard we have for them."Mrs M
"My husband and I absolutely love the room. It’s exceeded our expectations and already transformed our family time together. Thank you so much."  Mrs H
"I absolutely loved working with Mandy, Nigel and Samantha at M&Y. They quickly got to know our tastes. They are professionals and absolutely fabulous!"Mrs H
"M&Y interiors were so helpful in the planning and redecorating of my new apartment. Nothing was too much trouble and I wouldn’t hesitate in using them again. I highly recommend this company."
Stanmore
"I'd like to thank you, Nigel and Sam for your work in making our house a home. We love it. Once more, thank you!"
Mrs K
"M&Y created a incredible luxurious, family home in keeping with the style of a Grade 2 Listed building fully embracing the traditional look we wanted, even down to the finest details."Mrs S

 

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